A named relationship
A primary Lifestyle Manager receives the brief, clarifies scope, records approvals, coordinates selected providers, and follows the request through completion. A backup may assist to preserve continuity.
Acknowledgment targets
- House: by the next business day.
- Signature: within four business hours.
- Private: within two business hours or as privately agreed.
These are acknowledgment targets, not guarantees of provider availability or completion time.
You remain in control
Material scope, quotations, deposits, purchases, cancellation rules, and supplier terms are presented for approval before commitment. Aurel records approval and separates membership fees from third-party charges.
Preferred means verified
Before a provider can be marked Preferred, Aurel records identity and contact details, service area, responsiveness, pricing context, cancellation or deposit terms, applicable credential or insurance notes, service history, and a reliability score.
Certified agency fulfillment
Travel coordination begins only after the agency relationship and applicable registration are documented. Aurel develops the brief and helps coordinate preferences and the surrounding experience. The independent agency is seller of record, fulfills reservations, provides supplier terms, and handles traveler and payment information through its secure channel.
Only what is needed
Application details stay in the protected Operations Portal and are not included in notification emails. Aurel Passport must not contain passwords, payment-card data, banking credentials, government identification numbers, or identity-document copies.
Confirmed, then followed up
A request is not marked complete until confirmation details and the outcome are recorded. Follow-up closes the loop, captures member feedback, and informs future partner and preference decisions.
Calm, realistic access
Business hours are Monday through Friday, 9:00 a.m.–6:00 p.m. Eastern Time. After-hours and urgent requests depend on availability and separate approval. Aurel House is not an emergency, medical, security, or legal service.
No impossible promises
Trusted relationships and careful research may improve the options available, but Aurel House never guarantees upgrades, sold-out inventory, restaurant or event access, tickets, or supplier availability. Every request remains subject to provider terms, timing, location, and member approval.